PRIVACY POLICY

1. OVERVIEW

Mesa Basketball Training LLC (“Mesa,” “we,” “us,” or “our”) is committed to protecting the privacy of our clients and their families. This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding that information. By registering for any Mesa program or providing us with your contact details, you agree to the practices described in this policy.

2. INFORMATION WE COLLECT

When you register for a session, camp, or private training program, we may collect the following information:

• Parent or guardian name
• Email address
• Phone number (including mobile number for SMS communications)
• Athlete's name and age group
• Session or program selections and booking history

We collect this information directly from you when you complete a registration form on our website or communicate with us by phone, text, or email.

3. HOW WE USE YOUR INFORMATION

We use the information we collect solely for the purposes of operating our training programs:

• Processing and confirming session registrations and bookings
• Sending booking confirmations and program updates via email
• Sending SMS reminders about upcoming sessions and schedule changes
• Managing cancellations, reschedules, and waitlists
• Responding to questions or support requests
• Maintaining records for our referral and loyalty programs

We do not use your personal information for automated decision-making or profiling.

4. SMS COMMUNICATIONS

By providing your mobile phone number and registering for a Mesa program, you consent to receive SMS text messages from Mesa Basketball Training LLC. These messages may include:

• Session reminders (typically sent the day before a scheduled session)
• Schedule changes, cancellations, or weather-related updates
• Program announcements and new session availability

Message frequency: Approximately weekly, varying with active registrations and program announcements.

To opt out: Reply STOP to any SMS message at any time to unsubscribe. You will receive a one-time confirmation and no further messages will be sent. To re-subscribe, reply START.

For help: Reply HELP or contact us at artemios@mesabasketballtraining.com.

Message and data rates may apply. Mesa Basketball Training LLC is not responsible for any fees charged by your mobile carrier.

5. SHARING OF INFORMATION

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share your information only in the following limited circumstances:

• Service providers: We use trusted third-party platforms (including Supabase for data storage, Resend for email delivery, and SMS messaging services) solely to operate our booking and communication systems. These providers are contractually prohibited from using your data for any other purpose.
• Legal requirements: We may disclose information if required by law or in response to a valid legal process.

6. DATA RETENTION

We retain your information for as long as necessary to provide our services and maintain booking records. If you would like your personal information deleted, please contact us at the email address below and we will fulfill your request within a reasonable timeframe, subject to any legal obligations to retain records.

7. SECURITY

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. Our booking data is stored in a secure cloud database with access restricted to authorized personnel only. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. CHILDREN'S PRIVACY

Our services are directed toward families, and we frequently collect information about minor athletes. All registration and consent is handled through a parent or guardian. We do not knowingly collect personal information directly from children under the age of 13 without parental consent. If you believe we have inadvertently received such information, please contact us and we will promptly delete it.

9. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page with an updated effective date. We encourage you to review this policy periodically.

10. CONTACT US

If you have any questions about this Privacy Policy or how we handle your information, please reach out: